|
|
|
 |
| AllStar Policy |
 |
|
|
BACKGROUND
AllStar Academy of Real Estate is approved by the Texas Real Estate Commission for
the purpose of offering the distance education courses developed by Thomson
CompuTaught.
NOTICE TO STUDENT
All questions pertaining to registration, refunds, school policy, course content,
explanation of state licensing law, final exams (if applicable), and completion certificates
should be addressed to AllStar Academy of Real Estate. AllStar Academy of Real Estate
may be reached at 214.206.0777 or email at info@allstaronline.com.
COURSE EXPIRATION AND REVIEW
All course lessons on the computer must be completed within 180 days from the date of
enrollment (unless individual state law specifies otherwise). Access to the computer
lessons will expire at midnight on the 180th day after enrollment. You have 90 days to
access and review the course content after you have completed the last lesson in a
course.(Regardless of when the course is completed within the 180 days from
enrollment).
COURSE EXTENSION POLICY
If you cannot complete your course within the 180 days, then you may purchase a 60 day
extension from AllStar Academy of Real Estate. The 60 day extension period begins
from the date your course originally expires. You may purchase up to three extensions
per course. It is your responsibility to contact your school coordinator to find out about
purchasing an extension. It is recommended that you purchase the extension immediately
after the course has expired in order to be able to have the full 60 days of the extension.
CERTIFICATE OF COURSE COMPLETION
Upon completion of course, you will receive a Completion Certificate. In the event the
certificate is lost, a duplicate may be obtained from AllStar Academy of Real Estate
offices by request. An administrative fee may be charged for the duplicate.
REGISTRATION CANCELLATION POLICY
You have the right to cancel your registration for any reason up to five (5) business days
from the date of purchase. A cancellation fee will be charged to cancel a registration.
The amount of the cancellation fee is 15% of the total purchase amount. If the course
includes one or more textbooks, the books must be returned at the student's expense. The
request for cancellation will not be processed until the book(s) are returned to the school
in reusable condition (if applicable).
TECHNICAL SUPPORT
For technical assistance, please call Technical Support at 1-800-743-8703 or email them
at techsupport@mycoursepage.com. Technical Support is available Monday - Thursday
from 9:00am to 9:00pm EST, Friday 9:00am to 6:00 pm, Saturday from 12:00 pm to 4:00
pm and Sundays from 2:00pm to 8:00 pm. (Holidays are an exception to this schedule.
On holidays, the Technical Support hours may change.)
The best and quickest way to address tech support issues is to go to
www.mycoursepage.com/support. If you call Technical Support, please be prepared to
explain your problem in detail and have access to your computer. In order to effectively
troubleshoot your issue, our technicians begin the call by asking you a series of questions
regarding your operating environment. We will need to know what type of computer you
are using, the operating system you are using, the version number of your software, etc.
Your call may be documented or monitored to help us maintain quality of service
standards.
SYSTEM REQUIREMENTS
In order to take this distance education course, your computer must meet the following
system requirements:
- PC with 450 MHz Intel Pentium II processor (or equivalent) and later
- 128 megabytes (MB) of RAM
- Super VGA (800 x 600) or higher-resolution video adapter and monitor
- Internet connection (minimum 56Kbps required, although we highly recommend
a high speed connection such as DSL, cable, or T1)
- Printer (for course documentation and Student Affidavit)
REQUIREMENTS FOR COMPLETING THE COURSE
Please refer to the directions on your course home page for specific instructions regarding
the completion of your course and the "Introduction" lesson located at the beginning of
each course. To complete the course and receive your Completion Certificate, you must
successfully complete the following requirements:
-
Complete ALL instructional lessons in the course by answering each question
correctly at least twice.
- Return a signed and dated Student Affidavit to AllStar Academy of Real Estate
when the course is complete. The Student Affidavit is a signed document from
you certifying that you have personally completed each assigned lesson of
instruction. This student affidavit must be returned to AllStar Academy of Real
Estate before you can receive credit for a distance learning course. (A "Student
Affidavit" link will appear on your course home page upon completion of the
course. Click on that link to obtain a copy of the Student Affidavit).
- CD-ROM Students: You MUST upload your course work upon completion of all
course lessons. (Directions on how to upload your course are available on your
course home page). If you do not have the ability to establish an internet
connection, you must save your course work to a diskette and return that diskette
to AllStar Academy of Real Estate so that the school administrator can check it
for course completion. (Online courses will be automatically marked as complete
when you finish the last lesson). Please note: It is highly recommended that you
upload your course work every time you exit your course, as this will save any
work that may be lost if you experience computer problems.
STUDENT BEHAVIOR / DISCIPLINARY POLICIES
When taking our educational courses, you are expected to comply with all policies as
stated within this school catalog. If you fail to adhere to these policies, it may invalidate
your eligibility for course credit. (These situations will be handled on a case by case
basis.)
NON DISCRIMINATION
AllStar Academy of Real Estate will not discriminate on the basis of race, color, sex,
religion, national origin, handicap, or familial status in the establishment of fees, entrance
qualifications or standards for successful completion in any course.
|
|
|
|
|
|
|
